Shipping policy

Last updated: July 25, 2026

Alignova Medical ships medical-grade compression garments, braces and supports to customers across Canada. Because most of what we sell is fitted therapeutic equipment rather than off-the-shelf stock, this policy explains how we source and dispatch your order, how long that realistically takes, and what to do if something arrives late, damaged or not at all.

Where We Ship

We ship to addresses within Canada, including all provinces and territories. We do not currently ship outside Canada.

We are unable to deliver to post office boxes. Please provide a street address at checkout. Orders placed to a PO box will be held until we can obtain a deliverable address from you, which will delay your order.

Deliveries to remote and northern communities take longer than the estimates below and may carry an additional carrier surcharge. Any such surcharge is shown at checkout before you pay — we will never invoice you for shipping after an order is placed.

Processing Time and Special Orders

Most of the products in our catalogue are ordered in for you from the manufacturer rather than held on a shelf. This is deliberate: it lets us carry the full size, compression class and colour range of each line — including the less common sizes that a stocking retailer would not keep — so that you get the garment your measurements actually call for instead of the closest available approximation.

The practical consequence is that most orders are not dispatched the same day. Typical manufacturer lead times are:

Standard special-order items — 10 to 15 business days before the item ships to you.
Selected colours and sizes — approximately 15 business days. Where a specific colour is a special order, this is flagged directly on the product page before you add the item to your cart.
Custom and made-to-measure items — 15 to 20 business days. These are manufactured to your measurements and are non-refundable; this is noted on the product page.

Lead times are quoted in business days and exclude weekends and Canadian statutory holidays. They begin once your order is confirmed, and — where an item requires a prescription or insurance documentation — once that documentation has been received and reviewed. Transit time is additional to the lead time above.

If any part of your order will be delayed beyond these estimates, we will contact you. Where an order contains several items with different lead times, we may ship them separately at no additional cost to you rather than hold the whole order for the slowest item.

Shipping Rates

Orders of $125 or more ship free within Canada. The threshold is applied to your order subtotal, after any discounts and before taxes and shipping.

For orders below $125, shipping is calculated at checkout based on your delivery address and the contents of your order. The exact cost is always shown before you complete payment, and posted product prices do not include shipping, handling or applicable taxes.

Free shipping applies to standard delivery within Canada. Remote-area surcharges, where they apply, are shown separately at checkout.

Local Pickup

If you are local to us, you are welcome to collect your order in person at no charge from:

Alignova Medical Inc.
7225 Woodbine Ave, Suite 104
Markham ON L3R 1A3

Select the pickup option at checkout instead of a shipping method. Please wait until you receive our email confirming your order is ready before coming in — because most items are special-ordered from the manufacturer, an order will not be waiting for you on the day you place it. Bring your order confirmation with you.

Collecting in person is also a good option if you would like us to check the fit of a garment or brace with you before you take it away.

Delivery Estimates

Once your order has been dispatched, delivery within Canada typically takes several business days, depending on the destination and the carrier. Deliveries to rural, remote and northern communities take longer.

All delivery dates and transit times are estimates only and are not guaranteed. As set out in our Terms of Service, Alignova Medical is not liable for shipping and delivery delays, and is not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.

Order Tracking

You will receive a confirmation email when you place your order, and a second email containing tracking information once your order has been dispatched — or, for local pickup, confirming that your order is ready to collect. If you have not heard from us within a reasonable period after the lead time for your item has elapsed, please contact us and we will follow it up with the manufacturer or carrier on your behalf.

Delivery Problems

Please inspect your parcel on arrival. If your order arrives damaged in transit, incorrect, or defective, notify us within 14 days of the delivery date, with photographs and your order number, so we can verify the issue. Our remedy in that case is set out in our Refund Policy, and any return shipping arising from our error is at our cost.

If tracking shows your order as delivered but you cannot locate it, please check with others at the address and with your building or mailroom first, then contact us. We will open a trace with the carrier. Alignova Medical is not responsible for parcels that are lost or stolen after the carrier has recorded a successful delivery to the address you provided, or for orders delayed or returned to us because an incorrect or incomplete address was supplied at checkout. Where an order is returned to us as undeliverable, we will contact you to arrange re-shipment; the cost of re-shipping is the customer's responsibility unless the error was ours.

Changes to Your Order or Address

If you need to correct your shipping address or change your order, contact us as soon as possible. Because special-order items are placed with the manufacturer shortly after your order is confirmed, we may be unable to make changes once that has happened, and custom, made-to-measure items cannot be cancelled once production has begun.

Returns and Exchanges

Shipping costs associated with returns, size exchanges and refunds are covered in our Refund Policy. In short: we cover return shipping where the fault is ours, and we cover the shipping on your first size exchange per order; other return shipping is at the customer's expense.

Prescriptions and Insurance

Some items require a prescription. Where documentation is outstanding, your order will not be sent to the manufacturer until we have received it, and the lead times above will begin from that point rather than from the date you ordered. If you would like an itemized estimate for your insurer before committing to an order, you can request one from your cart at no cost.